e-invoices

Absolutely! To change the method of sending invoices or the target email address, just provide us with the email address to which we should send e-invoices. You can report this to us through the Reports tab on E-BOK or at the email address bok@energiapolska.com.pl.

• There could be several reasons, so we have several solutions:
• We encourage you to create an account on E-BOK – access to e-invoices is unlimited there.
• Check all folders in your email inbox (SPAM, offers, services, etc.). If you use email domains such as wp.pl, op.pl, or o2.pl, there is a probability that important messages end up in the SPAM folder or others. If you find them there, we encourage you to add the domain energiapolska.com.pl to your trusted senders list in your email settings – this way, emails will not be automatically filtered.
• If the above does not solve the problem, please contact the Customer Service Office – through the “Reports” tab on E-BOK or at the email address bok@energiapolska.com.pl.

You can pay the e-invoice in a way that is convenient for you. We recommend using one of the options related to e-invoices offered by us: link in the email with the invoice, directly leading to payment; E-BOK, where in the “Invoices” tab, next to each invoice requiring payment, there is a button redirecting to payment, so you can easily control your payments. You can also make a traditional transfer – your individual account number for payment can be found on each invoice in the “Bank transfer details” section or you can check it in E-BOK – we provide it on the main page under the name of your account, so you always have quick access to it.

Yes, to add another email address for invoice delivery, please send us a message to bok@energiapolska.com.pl or through the “Reports” tab in the E-BOK system.

E-invoices are sent in PDF format to the email address provided in the agreement. We also encourage you to create an account on E-BOK – access to e-invoices is unlimited there.

E-invoices are sent from the address system@energiapolska.com.pl.

You will receive the e-invoice by email on the same day it is issued, around 10:00 PM.

No. If you agree to receive e-invoices, we will not send you invoices in paper form.

With e-invoicing, you gain: convenience: you don’t need to print and store incoming documents. E-invoices are always available in your E-BOK account; security: e-invoice arrives in your account on the day of issuance, so there is no worry about it getting lost; savings: you don’t have to wait for the electricity bill to arrive by mail.
The e-invoice goes directly to your email address and appears in your E-BOK.
Additionally, you choose an environmentally friendly solution, giving up paper and saving energy needed for its production.

There is no difference between these invoices. An e-invoice is the same proof of sale as a paper invoice.

Yes, the email includes the e-invoice in PDF format. It also contains a summary of the most important information and a payment link.

On the same day we issue the invoice, you will receive it by email. Additionally, you will receive an SMS notification from us about issuing the invoice. You can also log in to your E-BOK account, where all invoices are available 24/7 – and you will see the latest ones immediately after they are issued.

Your request to change the method of invoice delivery will be processed by the Customer Service Department within a few days of receipt, so you will receive the next invoice in electronic form.

Activation of the service and its use is free of charge.

We encourage every customer to use electronic invoice delivery – just provide us with the email address to which we should send them. This solution is in line with our mission – together we care for the environment, giving up paper and saving energy needed for its production.

An e-invoice is an electronic invoice and is the same proof of sale as a paper invoice. It is a free form, and it is also a solution consistent with our mission – together we care for the environment, giving up paper and saving energy needed for its production.