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Frequently Asked Questions

Who will read the meter and how often will they read the meter after switching retailers?

The number of meter readings will not change. The same collector will appear at the same intervals.

Do I need to change the counter by switching to you?

There is no need to do this. Changing your supplier does not require you to change your meters. The electricity will be transmitted using the same cables, the meters will be read in the same way as before. You will receive a separate energy invoice. An invoice for distribution services from the distributor.

What if the installation fails, who will fix it? How to report a power failure?

The Gas Company is responsible for the safety and maintenance of your gas system. In the event of a fault, or suspected fault, call 992. The Gas Emergency Service is available on this number 24 hours a day, 7 days a week. In case of a failure or suspected failure, of the electricity system, call 991, which is available 24 hours a day, 7 days a week.

It is important to remember that if your electricity fails, it is never the responsibility of the electricity retailer, but the distributor.


How do I give a meter reading?

Via e-bok, under the tab – “submissions”,

via helpline : +48 71 715 28 94,

at the e-mail address: