Make sure that you enter the password you used to log in to your account in the password field. When entering your phone number, please specify the exact one provided in the contract and enter it in the format +48XXXXXXXXX (without spaces). To log in, you will also need the Customer number, which can be found on every invoice under the recipient’s details.
On your E-BOK account, you will find:
A list of all your accounts and their current balances, the latest events, i.e., contact history, sent messages, and data updates, archived and current invoices with the option to download them in PDF format and pay open documents, payment history and your individual account number, a contact form for customer service, a list of all contracts divided into your accounts and contract statuses: active and inactive, a list of metering points with details (e.g., contract number, consumption, distribution tariff) – here you can also submit meter readings for settlement, a list of consents you have given for contract handling, a preview of your current contact details, E-EBOK regulations and an account creation guide.
In the “My Account” tab, you can also change your account password and email address, as well as add another customer account view (if you have an agreement with us for another entity) or remove an account view that is no longer needed.
You can report the need for changes in data, tariffs, consents to us in writing, by email at bok@energapolska.pl, or through the Submissions tab on your account on the E-BOK platform.
Our hotline will be happy to help you:
You can also write to us:
