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Frequently Asked Questions

Will anything change in my bills after switching the seller to your company?

Yes, changing the seller to our company means that Energia Polska Sp. z o.o. will be the invoice issuer, thus the company settling the energy consumed by you will change, and consequently, your individual payment account number will change (check the Payment section for details). After starting the contract, you will only receive invoices for the consumed energy from us, while the local Distribution System Operator will invoice distribution services.

What is the document titled NOTS that I received from Energia Polska?

We have dedicated a separate subpage to the NOTS document. We encourage you to visit it and familiarize yourself with the frequently asked questions: READ MORE.

What period will the maximum prices be in effect?

For Eligible Recipients who submit a Declaration, maximum prices apply in settlements from January 01, 2024, to June 30, 2024. For recipients who do not need to submit declarations (i.e., eligible recipients within the meaning of Article 2(1) of the Act of October 7, 2022, on special solutions for protecting electricity consumers in 2023 due to the situation on the electricity market (Journal of Laws, item 2127) – the maximum price set by the Act of October 27, 2022, applies from the day of exceeding the energy consumption limit, about which the limit is discussed in the law.

How to apply for a refund of overpayment?

You do not need to apply for a refund, as any overpayment will be credited towards your payments in the next settlement period, so you can simply reduce the transfer with the next payment.

However, if you are interested in a refund of the overpayment, we can transfer the excess funds to the bank account specified by you.

You will find the overpayment refund application here: Overpayment refund application ↓

You can check the balance of your account at any time in E-BOK. Check what else you can find there.

Where can I find the account number for the transfer? There are two numbers indicated on the invoice or the number is not on the white list of taxpayers.

In our company, each client receives their individual account number for transfers. We indicate it on the invoice in the “Payment Details” table. This number may not be on the white list because it is a sub-account of the main account (also indicated on the invoice). In the transfer title, please provide the invoice number for which you are paying. You can also check the individual account number in your E-BOK at any time – we already provide it on the main page under the account name for quick access. Through E-BOK, you can easily pay your invoices with automatic redirection to payments.

What if I have an underpayment on my account?

You should settle the underpayment as soon as possible, as statutory interest is charged on untimely payments.

There is an overpayment on my account – how to settle it?

No worries! We will credit the overpayment towards the next billing period, so you can simply deduct it from the transfer with the next payment. If you prefer a refund, we can transfer the overpaid amount to a bank account provided by you. You will find a template of such a request in the “Documents to download” section, which you can download, complete, and send to the correspondence address of our company or by email to: You can check your account balance at any time in E-BOK. Check what else you can find there.

How to check the current balance?

Log in to your account in E-BOK. You will find a list of all your accounts and their current balances. You can also contact our Customer Service Office by email at or by phone at +48 71 715 28 94.

What is the standard price list?

The standard price list includes set electricity sales prices for each of the distribution tariffs and the amount of the commercial fee for the extended contract period. This price list applies if the contracted term has ended, and your contract has not been terminated. This guarantees the continuity of supply, without the risk of reserve sales. You can find the price list HERE.