Termination of contract

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Frequently Asked Questions

Where can I check what notice period I have for terminating the contract?

You will find the notice period provisions in your contract, usually in Section 6 of the General Terms of Agreement.

Can I cancel the contract concluded with your company?

The applicable laws provide for the possibility of withdrawing from the concluded contract within 14 days from the date of its signing, without giving any reason and without incurring costs, except for the charges for the consumed electricity in this period. The regulations apply only to customers who have consumer rights.

How long does it take to change the seller?

The minimum time to report a change of seller is 21 days in advance – we, as the seller, must observe this deadline to report your contract to the Operator, and it is an unalterable deadline. However, it is necessary to consider additional time for signing the contract, verifying it, and delivering it to our company. An important aspect is also the notice period for your current supplier’s contract, so that changing the seller does not entail any additional costs for you.

Does installing a photovoltaic system entitle me to terminate the contract without a penalty fee?

The conditions enabling contract termination are directly derived from its clauses, most often found in section 6 of the General Terms and Conditions of the Contract. The installation of a photovoltaic system does not entitle you to terminate the contract without costs.