The issuance time of the invoice depends on your reading cycle, which you can check on the invoice for distribution services. The sales invoice is issued upon receiving measurement files from the Distributor, so if we haven’t issued it yet, we probably haven’t received the measurement data for your consumption point. If you need the invoice to be issued earlier, provide us with your own reading or send us the distribution invoice. You can do this, for example, through your account on E-BOK.
Absolutely! To change the method of sending invoices or the target email address, just provide us with the email address to which we should send e-invoices. You can report this to us through the Reports tab on E-BOK or at the email address bok@energiapolska.com.pl.
Check when our contract expired and for which period the invoice issued by us was made. If the invoiced period matches the duration of our contract, you probably did not receive the settlement for that time earlier, or it is a corrective invoice for previous settlements. If after verification the situation remains unclear, contact us via the “Reports” tab in E-BOK or at bok@energiapolska.com.pl.
Invoices for the new buyer (assignee) will be issued from the date the assignment takes effect, i.e., the date on which the Distribution System Operator accepts the change of recipient at the point of consumption. Until the date of assignment acceptance, the documents will be issued to the previous buyer (assignor). This is because the entire process of changing the recipient requires time and involves many steps, but we fully execute this notification on your behalf. We will inform you and the assignee of the accepted assignment dates after approval by the Distribution System Operator.
Sales invoices may be corrected after updating the measurement data by the Distribution System Operator regarding the amount of consumed energy at a given point of consumption. According to the Energy Law of April 10, 1997, the distribution system operator is responsible for reading the metering systems. Based on the data provided by them, the electricity seller issues invoices for the electricity sold. According to the Distribution Network Operation and Exploitation Instructions, data transmitted by Distribution System Operators may be corrected up to 15 months preceding the month in which the correction is made. This means that until that time, the measurement data, which is the basis for billing for electricity sold, may be changed, necessitating retroactive VAT invoice corrections for invoiced settlement periods. After the correction, the amount of invoiced sold electricity should match the amount of electricity stated in the distribution invoices issued by the Distribution System Operator. The timing of data correction is entirely independent of the electricity seller, and the reason for the correction is always specified on the invoice as the “cause of the correction.”
The payment deadline is visible on each invoice and complies with the provisions of your contract. Usually, it is 14 days from the date of invoice issuance.
Through E-BOK in the “Reports” tab, via the hotline, or email bok@energiapolska.com.pl
We encourage you to create an account on E-BOK – access to e-invoices is unlimited there. You can download the invoice you need at any time. If you would like to receive a duplicate via email, contact us through the “Reports” tab in E-BOK or at bok@energiapolska.com.pl
We want to be as environmentally friendly as possible, so if we print invoices, they are black and white. They are still originals, and this does not affect their correctness. Color versions of invoices are available 24/7 on your E-BOK account.