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Frequently Asked Questions

Request for refund of overpayment

If your overpayment occurred due to freezing energy prices, download the following request:

Request for refund of overpayment for entitled recipients ↓

Request for refund of overpayment

 

Do you want to know more about overpayment refunds for entitled recipients? Visit the website: https://energiapolska.com.pl/biznes/zamrozenie-cen-korekty/ If the overpayment occurred during current energy settlements, you can leave it for subsequent payments or download the following request, complete it, and send it to us.

What documents, when and where should be submitted to obtain a higher limit within the “freezing” of prices?

You need to submit:

1. Appropriate declaration to Energia Polska (and to the distributor if the contract with Energia Polska is only for the sale of energy); the declaration must include the appropriate clause about making false statements;
2. In the case of the limit provided for farmers:
the declaration must include the decision number on the determination of agricultural tax for 2022 for lands on which, in addition to residential buildings, other construction objects with devices and installations using shared settlement of consumed electricity belonging to the agricultural household or where a special agricultural production department is conducted, the name of the tax authority that issued the decision (usually it is the mayor or president of the city), a copy of the decision must be attached to the declaration.
3. In the case of the limit for persons holding a Large Family Card:
the declaration must include the Large Family Card number, a copy of the Card must be attached to the declaration.

The declaration can be submitted:

in paper form, sending to the address: al. Kasztanowa 5, 53-125 Wrocław → in this case, we recommend sending the declaration by registered mail, so you will receive a proof of sending the declaration, which will facilitate verification of the submission date; or electronically using a qualified electronic signature or trusted signature.


DECLARATION FORMS:

Declaration for agricultural households – 2000 kWh
Declaration for persons holding a Large Family Card – 2000 kWh
Declaration for households where a person with disabilities resides – 1800 kWh

Standard price list for business customers from September 01, 2022.

You can find our standard price list for business customers effective from September 01, 2022, at the following link: [Link].

Standard price list for business customers from August 01, 2022.

You can find our standard price list for business customers effective from August 01, 2022, at the following link:

Standard price list for business customers from 01.08.2022.

Standard price list for business customers from June 01, 2022.

You can find our standard price list for business customers effective from June 01, 2022, at the following link:

Standard price list for business customers from 01.06.2022

Gas tariff for individual customers (for homes)

Consumer rights collection

Collections of consumer rights for electricity and gas fuel established by the Energy Regulatory Office can be found at the following links:

Collection of consumer rights for electricity
Collection of consumer rights for gas fuel

Standard electricity price list for individual customers

You can find the standard electricity sales price list for individual customers at the following link:

Standard electricity price list for individual customers from 01.08.2022

Reserve sales price list

You can find the reserve sales price list conducted by us at the following link:

Reserve sales price list valid from 01.12.2021.

Standard price list for business customers from January 01, 2022.

You can find our standard price list for business customers effective from January 01, 2022, at the following link:

Standard price list for business customers from 01.01.2022

Standard price list for business customers from December 01, 2021.

You can find our standard price list for business customers effective from December 01, 2021, at the following link:

Standard price list for business customers from 01.12.2021

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