We encourage you to read the answers
to frequently asked questions:
It is probably necessary to verify your e-mail address.
• Please check the SPAM (junk mail) tab in your mailbox first.
• Next, please contact our helpline: +48 71 715 28 94.
Call our helpline to verify the e-mail address provided.
Check your SPAM mailbox.
Out of concern for the environment, we print black and white invoices – they are original. We encourage you to contact us by e-mail.
One invoice contains charges for the distribution of electricity and is issued by the DSO (Distribution System Operator), the other invoice contains charges for the sale of electricity and you receive it from Energia Polska.
We have 14 days to process the complaint, as of the date of acceptance of the complaint.
Check the correctness of the password and login, enter the phone number in the format +48XXXXXXXXX (phone number given in the Agreement)
In order to log in you will need the customer number, it is located in the invoice number after the symbol /K…/.
The customer number is on the billing invoice after the symbol /K… in the invoice number:
The period of contract termination notice is included in the General Terms and Conditions, in Section 6. Contract duration.
The standard price list includes the prices fixed for each tariff and the amount of the trade fee.
Please send all reclamations to the address: